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  • Writer's pictureDr. Keneika A. Rowe, CHE, CHIA

Best Practices For Hiring Remote Workers in The Hospitality Industry


Remote worker in Team Meeting
Photo by Media From Wix
40.7 million Americans are expected to work remotely in the next 5 years.

While the hospitality industry demands in-person interaction, remote work has been ingrained in today’s businesses. As a hospitality leader, deciding if remote work could benefit your establishment and if some roles could be hybrid or fully remote to help attract and retain skilled talents is crucial. Dr. Ozimek, a contributor on Upwork, published an article summarizing the future workforce report 2021. He reported that approximately 40.7 million Americans are expected to work remotely in the next 5 years. This is estimated to be 27.7% of the workforce. Because of this, many changes to an organization’s policies and practices exist. Approximately 26% of businesses reported that these changes are more than normal.


Some changes are related to the following:

  • Strategic planning

  • Onboarding and training practices

  • Recruiting strategies

  • How performance reviews could be conducted and delivered

  • And the types of internal communication required for team members


27% of employees said that they are willing to take a 10% to 20% pay cut to have the ability to work from home.

In an article published by Flexjobs, Rachel Pelta notes that post-pandemic, about 81% of employees reported that they would be loyal to their employers if given flexible work options. Another 27% of employees said that they are willing to take a 10% to 20% pay cut to have the ability to work from home. While there are numerous benefits to employees to work remotely, 32% said that their top benefit is having a flexible schedule reported by Dr. Drew Donnelly, an author with Horizons.


Here are some characteristics that Flexjobs suggests to look for when hiring remote employees:

  • Employees have good time management skills

  • They can work without supervision

  • They are Tech-savvy and Proactive

  • Employees possess great organizational skills

  • They can communicate clearly

In addition, Zapier suggests that employees should be able to:

  • Be productive without a list of tasks given to them

  • Write clear and concise communication

  • Be trustworthy in completing the tasks assigned while at home

  • Establish a good local support system that can help them keep motivated at home


Remote jobs contribute approximately 20% more geographical diversity among applicants.

According to Greg Lewis, a Content Marketing Manager at LinkedIn, remote jobs contribute approximately 20% more geographical diversity among applicants. This can lead to increased productivity and retention and many savings on expenses for your organization. Forbes published an article that discusses five ways to make the most out of remote hiring. These include:

  • Choose the right candidate who is self-motivated and self-inspired

  • Recruiting remotely helps you to diversify your talent acquisition by hiring globally

  • Focus on performance and productivity and not the number of hours worked

  • Revamp your onboarding processes to ensure employees feel a sense of belonging in the company and understand how to be successful

  • Invest in training resources and professional development programs


We encourage knowledge sharing on our platform and would love to hear from you. Which positions in your organization could benefit from offering hybrid or fully remote work options? Please share your responses in the comment section below.


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