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Expert insights on leadership, workforce development, sustainability, and emerging trends.
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How Destination Stewardship Is Shaping A Better Future For Destinations And Communities
Photo by Media From Wix Tourism is a primary economic driver in many destinations. Not only does it provide significant economic growth in destinations such as increased job creation, development of infrastructures and superstructures, and foreign exchange. There are also many adverse impacts on destinations and communities. Over-tourism leads to congestion, pollution, and residents' displacement. There is also a negative impact on the local culture and environment. The COVID

Dr. Keneika Rowe
Mar 16, 20233 min read


Is ChatGPT A Benefit Or Threat To Your Hospitality Operation?
Photo by Rolf van Root on Unsplash Did you know 43% of professionals reported using ChatGPT or other AI tools to assist with work-related tasks? ChatGPT and Generative AIs have been trending topics across various industries for the past couple of months. ChatGPT, a Generative Artificial Intelligence tool OpenAI created, has become very controversial. OpenAI is an “AI research and development company whose mission is to create artificial general intelligence that is smarte

Dr. Keneika Rowe
Mar 10, 20235 min read


Are You Doing Enough To Support Your Employees' Mental Health In Your Hospitality Operation?
Photo by Nataliya Vaitkevich on Pexels Did you know 41.6% of employees globally said their mental health has declined significantly since the pandemic? The mental health crisis has been an increasingly trending topic post-pandemic. According to the CDC ,'' mental health includes our emotional, psychological and social well-being. Our mental health affects how we feel, think, and act.'' Our mental health is usually affected by the stress we face daily. The hospitality industry

Dr. Keneika Rowe
Mar 2, 20234 min read


Effective Recruiting Strategies For Filling Empty Positions in Your Organization
Photo by Media From Wix 61% of employers believe that their biggest recruiting challenge is finding qualified, experienced hires. Recruiting the right talent can be a lot of work for recruiting managers in today's workforce. A report by Deloitte 2019 shows that 61% of employers believe their biggest recruiting challenge is finding qualified, experienced hires. While there are other challenges, such as ineffective recruiting technology, the inability to design an appealing jo

Dr. Keneika Rowe
Feb 22, 20232 min read


Best Practices For Hiring Remote Workers in The Hospitality Industry
Photo by Media From Wix 40.7 million Americans are expected to work remotely in the next 5 years. While the hospitality industry demands in-person interaction, remote work has been ingrained in today’s businesses. As a hospitality leader, deciding if remote work could benefit your establishment and if some roles could be hybrid or fully remote to help attract and retain skilled talents is crucial. Dr. Ozimek, a contributor on Upwork, published an article summarizing the fut

Dr. Keneika Rowe
Feb 15, 20233 min read


Top Reasons Why Employees Are Leaving The Hospitality Industry
Photo from Shutterstock Hospitality leaders are constantly challenged with the difficulty of finding and retaining skilled talents to fill many positions across various sectors. A report from Hotelogix shows that the immediate loss of employees can cost employers up to 30% of their annual revenue in the hospitality industry. Flexjobs reported that 81% of employees would be loyal to their employers if they provided more flexible work options. The great resignation has contri

Dr. Keneika Rowe
Feb 8, 20234 min read


Are Managers Doing Enough To Mitigate Microaggressions in the Travel and Tourism Industry?
Group Bonding by Wix Photos The Travel and Tourism Industry has grown exponentially over the years. The World Travel & Tourism Council (WTTC) has highlighted the Travel and Tourism Industry as the world's largest economic sectors, which support one in ten jobs worldwide, which is approximately 319 million employees. The Travel and Tourism Industry depends on a diverse workforce to serve the traveling public. This means that there are employees of various backgrounds, experi

Dr. Keneika Rowe
Oct 16, 20194 min read


Are You Losing Customers Because Of Greenwashing?
Greenwashing Concept (Photo by: Shutterstock) Greenwashing has been a trending topic for a few years in many industries but specifically the hospitality and tourism industry. Many businesses are called out for greenwashing their concepts and products to increase customers spending and loyalty. Greenwashing is the term used to highlight the unethical act of companies using green concepts in their marketing to portray pro-environmental practices. In her article, Jessica Welch

Dr. Keneika Rowe
Jun 15, 20194 min read
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