The Hospitality Leadership Lab
Know Exactly What to Say in Tough Hospitality Leadership Situations
Bring your toughest people or workplace challenge. Leave with clearer direction, stronger communication strategies, and next steps.
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Confidential leadership guidance for real workplace issues
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Real workplace challenges and transitions
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Clear next steps and decision support
$49 per person/ per session
Small-Group Hospitality Leadership Discussion
Who This Lab Is For
Designed for hospitality supervisors and managers navigating daily people challenges.
Guided by Dr. Keneika Rowe’s hospitality leadership expertise.
It's especially helpful if you've ever found yourself:
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Replaying a conversation after a shift and wondering if you handled it right
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Avoiding a discussion because you're not sure how it will land
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Dealing with the same behavior more than once
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Trying to be fair while still holding people accountable
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Feeling caught between staff and upper management
You don’t need a perfect plan. Just a situation you want to handle better.
Everyday Leadership Challenges
You deal with people situations every shift:
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Someone calls out again
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A team member isn’t doing what they should
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A conversation you’ve been avoiding needs to happen
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A situation escalates and your team looks to you
You know it needs to be addressed.
Knowing what to say or do in the moment takes skill and support.
What It Looks Like In Practice
Bring a Real Situation
Come with something that’s actually happening on your team. Conflict, attendance, performance, or a conversation you’re unsure how to handle.
We Work Through It Using A Structured Process
I guide the process so you can step back, see what’s really happening, and think through your best options.
Decide What To Do Next
You leave with a clear approach and wording you can use with your team.
Follow Up Next Session
Share what happened, and we adjust your approach if needed.
What Leaders Said After Recent Sessions
Here’s what leaders shared after a recent session:
“What stood out to me were the different perspectives shared. There were a lot of great insights to consider."
Operations Manager
"What was meaningful to me was the ability to discuss real challenges and explore practical solutions."
Hospitality Director
These are the types of conversations and outcomes we continue to build through the Leadership Lab.
If this is the kind of support you’ve been looking for, here’s how you can get involved.
Team Leadership Support
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For hotels and restaurants developing multiple supervisors or managers
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Private leadership cohorts for internal teams
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Customized sessions built around your real workplace challenges
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Practical support for communication, accountability, and people leadership
Help your managers handle difficult conversations, accountability issues, and team challenges with more consistency and confidence.
What You'll Walk Away With
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Stronger communication approaches
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Clearer next steps
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Tools for managing change
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Greater confidence leading people through challenges
Meet Dr. Keneika Rowe
Hospitality educator, leadership advisor, and creator of The Hospitality Leadership Lab.
Helping hospitality leaders navigate people challenges, communication pressure, and workplace decisions.
Leave with clarity, confidence, and stronger next steps.
Join the Hospitality Leadership Lab
Monthly themes focused on today’s leadership realities in hospitality.
$49 per person/ per session
Small-Group Hospitality Leadership Sessions
Need ongoing support? Multi-session options available upon request.
60-minute live small-group leadership session
Each session is limited to 5 leaders for meaningful discussion
Session dates and conversation topics may vary each month.
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Guided confidential discussion
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Peer perspectives
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Clear next steps
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Practical leadership tools
Join monthly with no long-term commitment.
Limited to 5 leaders per session.
Join the June Hospitality Leadership Lab Week
This Month's Theme:
Professional Conversations at Work
$49 per person/ per session
Attend one or more live discussion sessions during Lab Week.
Live Session Options:
June 16, 2026, at 11:00 AM ET
June 17, 2026, at 2:00 PM ET
June 18, 2026, at 7:00 PM ET
June 20, 2026, at 11:00 AM ET
Sessions are capped at 5 leaders for meaningful discussion.
Session Conversation Topics:
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Giving Feedback Without Escalating Tension
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Navigating Workplace Communication During Conflict
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Accountability Conversations with Team Members
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Leading Professional Conversations Across Generations
What Leaders Will Explore
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Communication during challenging workplace moments
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Navigating difficult conversations professionally
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Reducing misunderstandings across teams
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Strengthening leadership communication and trust
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Communicating thoughtfully under pressure
Bring a real workplace leadership challenge or communication situation to discuss. Leave with clearer direction, practical leadership insight, and tools you can apply immediately.
Guided by Dr. Keneika Rowe with practical strategies leaders can apply immediately.
The Hospitality Leadership Lab is designed to support ongoing leadership growth and reflection.
Frequently Asked Questions
Who is this for?
Hospitality supervisors, managers, and emerging leaders handling real workplace people challenges, team communication, and day-to-day leadership decisions.
What happens during a session?
You bring a real leadership or workplace challenge. I guide the discussion using the Hospitality Leadership Lab framework while participants explore perspectives, communication approaches, and practical next steps together.
Is this coaching or training?
It is a guided small-group leadership support session focused on real workplace challenges, practical thinking, peer perspective, and next steps. It is not a lecture or generic training.
How does the monthly model work?
Each month features a relevant hospitality leadership theme with multiple live discussion session options offered throughout Lab Week.
Can I attend more than one session in a month?
Yes. Leaders are welcome to register for more than one live discussion session during Lab Week based on availability.
Can I join for only one month?
Yes. There is no long-term commitment. Join the month that fits your needs. Many leaders return for future themes and continued support.
How many leaders are in each session?
Sessions are intentionally limited to 5 leaders per group to allow meaningful discussion, personalized guidance, and peer connection.
What does it cost?
$49 per person / per session.
Is there a package if I attend more than one session?
Multi-session options may be available during Hospitality Leadership Lab Week. Contact us for current availability and session options.
What if I’m not comfortable sharing?
You can participate at your own pace. Many leaders choose to listen first before sharing. There is no pressure to speak before you are ready.
Who leads the Hospitality Leadership Lab?
Dr. Keneika Rowe leads the Lab. She is a hospitality educator and leadership advisor who helps hospitality leaders navigate people challenges, communication pressure, and workplace decisions with confidence.