Because most leadership situations happen in the middle of a shift, not after a training.
Everyday Leadership Challenges
Today’s hospitality leaders deal with people situations every shift. For example, attendance issues, performance concerns, internal conflict, guest complaints, and difficult conversations.
Knowing what to say or do in the moment can be challenging.
The GlobalSD Hospitality Leadership Lab provides live facilitated sessions where leaders bring real situations to the table and receive practical guidance, tools, language, and direction they can apply immediately with their teams.
You don't have to figure it out alone. Here's how the sessions work.
How It Works
Bring a Real Situation
Come with something that's actually happening on your team- conflict, attendance, attitude, performance, or conversation, you're unsure how to handle.
We Talk It Through Together
I guide the conversation so you can step back, see what's really going on, and think through your options.
Decide What To Do Next
You leave with a clear approach and wording you can comfortably use with your team member.
Follow Up Next Session
You can share what happened, and we adjust your approach if needed.
Who This Hospitality Leadership Lab Is For
This space is for hospitality supervisors and managers handling real people situations every day.
It's especially helpful if you've ever found yourself:
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Replaying a conversation after a shift and wondering if you handled it right
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Avoiding a discussion because you’re not sure how it will land
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Dealing with the same behavior more than once
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Trying to be fair while still holding people accountable
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Feeling caught between staff and upper management
You don’t have to come in with a perfect plan. You just need a situation you want to handle better.
What You'll Walk Away With
This isn't about memorizing techniques.
You leave each session with something you can use right away.
• A clearer way to approach the situation
• Words you can use in the conversation with your team member
• A next step to take after the shift
• More confidence in your decision so the situation doesn't stay stuck in your head after the shift, and it feels easier to handle the next time it comes up.
From a Hospitality Leader
It shifted how I see my colleagues and how I respond to them. I now approach conversations in more positive and meaningful ways.
—Hospitality Leader
Join the Hospitality Leadership Lab
Choose the option that fits you. Join individually, or have your organization sponsor access for your team.
Team Membership
For hotels and restaurants supporting multiple managers.
Seat packages available for organizations supporting multiple leaders.
Private company cohorts available for dedicated sessions.
Minimum three-month engagement.
Individual Membership
$99 per month
Month-to-month membership.
Biweekly 60-minute live facilitated sessions focused on real hospitality leadership situations.
• Bring real leadership situations you are navigating in your role
• Leave with clear direction and conversation language
• Return to follow up as situations evolve
What to Expect in Each Session
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60-minute live facilitated sessions
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Held biweekly
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Confidential, discussion-based environment
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Focused on real workplace leadership situations
Leaders bring real situations they are currently facing and leave with a clear approach for moving forward.
Founding Member – 10 Seats
75
Every month
First 10 leaders only. Live facilitated discussions where hospitality leaders work through real workplace challenges and leave with practical leadership guidance they can apply immediately.
Valid until canceled
Biweekly 60-minute facilitated sessions
Small group discussion (6–10 leaders)
Confidential environment
Practical leadership guidance you can apply immediately
Standard Membership
Hospitality Leadership Lab Membership
99
Every month
Live facilitated discussions where hospitality leaders work through real workplace challenges and leave with practical leadership guidance they can apply immediately.
Valid until canceled
Biweekly 60-minute facilitated sessions
Small group discussion (6–10 leaders)
Confidential environment
Practical leadership guidance you can apply immediately
Who the Hospitality Leadership Lab Is Not For
The Hospitality Leadership Lab is designed for leaders who are open to discussion and reflection on real workplace situations. It may not be the right fit for leaders who:
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Are looking for a traditional lecture-style training course
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Are looking for pre-recorded lessons rather than live discussion
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Are not currently managing people or leadership responsibilities
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Are not comfortable discussing real leadership challenges in a group setting
The Lab works best for leaders who are open to learning through discussion, practical reflection, and shared leadership experiences.
Frequently Asked Questions
Who is the Hospitality Leadership Lab designed for?
The Lab is designed for hospitality supervisors, managers, and emerging leaders who are navigating real workplace leadership challenges in their day-to-day roles.
What happens during a session?
Each session is a facilitated discussion where participants bring real leadership situations they are currently facing. Together we explore practical approaches, conversation strategies, and next steps leaders can apply with their teams.
How often do sessions take place?
Sessions are held biweekly (every two weeks) and last 60 minutes.
Do I need to prepare anything before attending?
No formal preparation is required. Participants simply come ready to discuss a leadership situation they are currently navigating.
Can organizations enroll multiple managers?
Yes. Organizations can sponsor multiple leaders through team membership packages or request a private cohort for their organization.
Can I cancel my membership at any time?
Yes. Membership is billed monthly and can be canceled at any time. Access continues through the end of the current billing period.