The Hospitality Leadership Lab
Not sure what to say in tough leadership moments
Know exactly what to say and what to do when it matters most.
Leadership challenges do not happen in a classroom. They happen in the middle of a shift when you are already dealing with everything else.
Bring a real situation and talk it through. Walk away with a clearer sense of what to say and what to do next.
Small group. Real situations. Clear direction. Immediate action.
Everyday Leadership Challenges
You deal with people situations every shift.
Someone calls out again.
A team member is not doing what they are supposed to be doing.
A conversation you have been putting off needs to happen.
A situation starts to escalate and your team is looking to you.
You know you need to address it. Knowing what to say or do in the moment is not always clear.
What Happens in a Session
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Bring a real situation
Share a current leadership challenge you're dealing with (or observe if you prefer)
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Work through it together
We guide the conversation and help you think it through step by step
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Gain clarity and direction
Identify what will actually work in your situation
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Leave with a clear next step
Walk away with a clear next step for your situation
You can participate at your own pace in a confidential, judgment-free space
How We Guide The Conversation
A simple structure we use in each session to move from the situation to a clear next step.
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Clarify the Problem
Get to the real issue at the core of the situation -
Identify Actions Taken
Understand what’s already been tried and what happened -
Review Resources & Barriers
Look at what’s supporting or limiting progress -
Explore Perspectives
Consider different ways of approaching the situation -
Generate Solutions
Develop realistic options you can apply -
Create an Action Plan
Leave with a clear next step for your next shift
This ensures every session leads to real decisions, not just conversation.
How We Think Through Situations
In each session, we work through real leadership situations using a simple leadership thinking process:
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Notice what’s happening
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Understand the situation
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Think through your approach
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Address it clearly
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Reflect and adjust
This is not a script or a set of techniques.
It’s a way to think through situations so you can respond with more clarity, confidence, and direction in the moment.
Built From Real Leadership Experience
This Lab is built from real leadership conversations and experience working with hospitality teams in everyday workplace situations.
It is grounded in what managers actually deal with, not theoretical scenarios, and reflects how we think through situations in the Lab.
Each session is guided with practical questions and a clear thinking structure to help you think through situations, make decisions, and take action.
What It Looks Like In Practice
Bring a Real Situation
Come with something that’s actually happening on your team. Conflict, attendance, performance, or a conversation you’re unsure how to handle.
We Work Through It Using A Structured Process
I guide the conversation so you can step back, see what's really going on, and think through your options.
Decide What To Do Next
You leave with a clear approach and wording you can use with your team.
Follow Up Next Session
Share what happened, and we adjust your approach if needed.
Practical Leadership Tools
Leaders also have access to practical tools they can use between sessions to think through real situations.
These tools help you step back, understand what is happening, and decide how to move forward more clearly.
Reflection. Decision-making. Communication. Team leadership.
You walk away with a way to approach situations with more clarity, confidence, and direction.
Who This Hospitality Leadership Lab Is For
This is for hospitality supervisors and managers handling real people situations every day.
It's especially helpful if you've ever found yourself:
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Replaying a conversation after a shift and wondering if you handled it right
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Avoiding a discussion because you're not sure how it will land
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Dealing with the same behavior more than once
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Trying to be fair while still holding people accountable
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Feeling caught between staff and upper management
You don’t need a perfect plan. Just a situation you want to handle better.
What You'll Walk Away With
This is not about memorizing techniques.
You leave each session with something you can use right away.
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A clearer way to approach the situation
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Words you can use in the conversation with your team member
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A next step to take after your shift
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More confidence in your decisions so the situation does not stay stuck in your head
What Hospitality Leaders Are Saying
Here’s what leaders shared after a recent session:
“What stood out to me were the different perspectives shared. There were a lot of great insights to consider."
Operations Manager
"What was meaningful to me was the ability to discuss real challenges and explore practical solutions."
Hospitality Director
These are the types of conversations and outcomes we continue to build through the Leadership Lab.
If this is the kind of support you’ve been looking for, here’s how you can get involved.
Join the Hospitality Leadership Lab
Join individually or bring this to your team.
Team Membership
For hotels and restaurants supporting multiple managers.
Seat packages available for organizations supporting multiple leaders.
Private company cohorts available for dedicated sessions.
Three-month minimum for team packages.
Individual Membership
$99 per month
Month-to-month membership.
Biweekly 60-minute live sessions focused on real leadership situations.
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Bring real situations you are navigating
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Leave with clear direction and conversation language
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Come back to follow up as situations evolve
Start with the next session. No long-term commitment.
What to Expect in Each Session
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60-minute live facilitated sessions
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Held biweekly
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Confidential, structured, and discussion-based environment
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Focused on real workplace leadership situations
Leaders bring real situations they are currently facing and leave with a clear, structured approach for moving forward.
Join the next Hospitality Leadership Lab Session
on April 22
This session is limited to 4 to 6 leaders so there is space for real conversation and support.
Bring a real situation you are facing, work through it in the group, and leave with a clear next step. You will also hear how other leaders are handling similar situations.
This is a one-time complimentary session to experience the Lab before deciding on membership.
Sessions are held biweekly.
Next session: April 22, 10:00 to 11:00 AM ET
Spots are limited.
Or email me directly: info@globalsdtrainingconsultingservices.com.
Ongoing Support for Your Leadership Situations
Standard Membership
Ongoing Membership
99
Every month
Continue after your first session with ongoing support. No long-term commitment.
Valid until canceled
Small group discussion (6–10 leaders)
Biweekly 60-minute facilitated sessions
Confidential environment
Practical leadership guidance you can apply immediately
Most leaders start with a session and then decide if they want to continue.
Who the Hospitality Leadership Lab Is Not For
This is not the right fit if you are looking for:
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A traditional training where you sit and listen
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Pre-recorded lessons instead of real-time discussion
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Support without bringing real situations to the table
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A space where you don’t have to engage or reflect
The Lab is designed for leaders who are willing to bring real situations, think through them, and take action.
If you’re looking for real conversations instead of theory, this is where you belong.
Frequently Asked Questions
Who is the Hospitality Leadership Lab designed for?
The Lab is designed for hospitality supervisors, managers, and emerging leaders who are dealing with real leadership situations in their day-to-day work.
What happens during a session?
Each session is a facilitated discussion where participants bring real leadership situations they are currently facing. You bring a real situation, and we work through it together using a structured process so you leave with clear next steps and language you can use.
How often do sessions take place?
Sessions are held biweekly (every two weeks) and last 60 minutes.
Do I need to prepare anything before attending?
No preparation is required. You simply bring a real situation you’re currently navigating. A simple session guide is provided to support the conversation.
Can organizations enroll multiple managers?
Yes. Organizations can sponsor multiple leaders through team membership packages or request a private cohort for their organization.
Can I cancel my membership at any time?
Yes. Membership is billed monthly and you can cancel at any time. There is no long-term commitment.
What if I don’t feel comfortable sharing in a group?
You can participate at your own pace. Some leaders share right away, while others prefer to listen first. The space is designed to be supportive, confidential, and judgment-free.